Terms & Conditions group44

1. General Terms

By registering an account or using any services provided by group44, you fully agree to all the terms and conditions stated in this document. If you do not agree with any part of these terms, you are required not to use the group44 platform.

group44 operates under an international licence and provides online gambling services covering online slots, live casino, sports betting and arcade games. These services are offered exclusively to players who meet the eligibility requirements set out herein.

group44 reserves the right to change, add to or amend these terms at any time. Players will be notified of any significant amendments via their registered email or in-platform notifications. Continued use of the platform after amendments take effect will be considered acceptance of the updated terms.

2. Member Eligibility

To register and use group44 services, you must meet all of the following eligibility requirements:

• Aged 21 years or above on the date of registration.
• A person legally permitted to participate in online gambling activities in your jurisdiction.
• Not currently on the self-exclusion list of any responsible gambling programme.
• Not acting on behalf of a third party or registering on someone else's behalf.
• Information provided during registration is accurate, complete and current.

group44 reserves the right to decline registration applications without providing a reason. group44's decisions regarding player eligibility are final and binding.

3. Account Registration

Each player is only permitted to register one account at group44. Holding more than one account — whether using a different name, email address, phone number, IP address or payment information — is a serious violation of these terms.

During registration, you are required to provide the following accurate and valid information:

• Full name as shown on your identity card (MyKad) or valid passport.
• Exact date of birth for age verification purposes.
• An active and reachable email address.
• A valid mobile phone number registered in your name.

group44 reserves the right to request identity verification documents at any time, including a copy of your MyKad, passport or other supporting documents. Failure to provide the requested documents may result in a temporary account suspension or permanent closure.

4. Deposits & Withdrawals

All financial transactions at group44 are processed through designated payment methods. Players are responsible for ensuring that the payment information provided is accurate and belongs to them.

group44 accepts deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, and cryptocurrency including USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (RM/MYR) except cryptocurrency transactions, which are converted at the current exchange rate.

Withdrawals will be processed within 1 hour after the request is approved. group44 reserves the right to request additional verification for any withdrawal transaction deemed to require further review. The withdrawal method must match the deposit method used.

5. Bonus & Promotion Terms

All bonuses and promotions offered by group44 are subject to wagering requirements and time limits. Players are encouraged to read the bonus terms carefully before accepting any promotional offer.

Welcome Bonus:

• 100% match on the first deposit, up to a maximum of RM1,000.
• Wagering requirement: 20x the bonus amount before winnings from the bonus can be withdrawn.
• Calculation example: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement RM100 × 20 = RM2,000.
• Second example: Deposit RM2,200 → Bonus RM1,000 → Balance RM3,200 → Wagering requirement RM1,000 × 20 = RM20,000.

group44 reserves the right to cancel any bonus if there is evidence of promotion abuse, including but not limited to hedging bets, using multiple accounts to obtain bonuses, or any activity considered contrary to the spirit of the promotional offer.

Unused bonuses will expire automatically after the set time period. Any winnings derived from expired bonuses cannot be claimed.

6. Game Rules

All games available at group44 are operated in accordance with the rules and standards set by their respective game developers. Game results are final and binding. Any complaint regarding a game result must be submitted to the group44 support team within 24 hours of the incident.

group44 is not responsible for service interruptions caused by technical issues beyond our control, including internet disruptions, third-party game server outages, or payment system failures. In such situations, group44 will endeavour to resolve any issues in a fair and transparent manner.

• Each game has its own minimum and maximum bet limits displayed within the game interface.
• The use of automated software, bots or any unauthorised method of play is strictly prohibited.
• group44 reserves the right to void bets placed based on a technical flaw or system error.
• Jackpot values displayed are estimates and may change until the jackpot is officially won.

7. Account Suspension & Closure

group44 reserves the right to suspend or close any account that:

• Violates any part of these Terms & Conditions.
• Is involved in fraudulent activity, money laundering, or other illegal activities.
• Uses more than one account or shares an account with another user.
• Fails to meet the required identity verification conditions.
• Shows evidence of manipulation or abuse of the gaming system or promotions.

Players may also close their own account at any time by contacting the group44 support team via live chat or email. Prior to closure, all valid and withdrawable balances will be returned to the player in accordance with standard procedures.

8. Limitation of Liability

To the extent permitted by applicable law, group44 is not liable for any indirect, consequential, special, or punitive loss or damage arising from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service interruptions or unavailability due to maintenance or technical issues.
• Losses resulting from unauthorised access to your account caused by your own negligence.
• Actions by third parties that are beyond group44's control.

group44 makes no guarantee that the platform will operate without interruption or be free from errors at all times. However, we work to ensure high service availability and will notify players of any planned maintenance.

9. Amendment of Terms

group44 reserves the right to amend these Terms & Conditions at any time without prior notice. However, for amendments that significantly affect player rights, group44 will endeavour to provide at least 7 days' notice before the amendments take effect.

Amendment notices will be sent via registered email or displayed as an announcement on the platform. It is the player's responsibility to review these terms periodically to ensure they are always aware of the latest version in effect.

Continued use of the group44 platform after the effective date of any amendment is considered full acceptance of the updated terms.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where group44 holds its operating licence. Any dispute arising in connection with this platform shall be resolved through a mutually agreed arbitration process before any formal legal action is taken.

Players are solely responsible for ensuring that their participation in online gambling activities is lawful under the local laws applicable in their location. group44 makes no representation that its services are lawful or available in all jurisdictions.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or contrary to law by a court of competent jurisdiction, only that provision shall be deemed void, and the remainder of these terms shall continue in full force and effect.