group44 FAQ for Malaysian Players

The minimum deposit at group44 is RM30 for all available payment methods. This includes Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies such as USDT, BTC and ETH. There is no difference in minimum limits between methods — all are uniformly set at RM30.

group44 supports a range of deposit methods popular among Malaysian players: Touch 'n Go eWallet, DuitNow, online banking via FPX (such as Maybank, CIMB and others), Boost, and cryptocurrencies including USDT, BTC and ETH. All methods are fully supported with no additional processing fees charged by the platform.

If your deposit has been successfully processed by your bank or e-wallet but your group44 account balance has not increased, please contact the 24/7 support team via live chat. Provide your transaction reference number and a screenshot of the payment proof. Our team will review and resolve the issue promptly.

group44 does not charge any processing fees on deposits made through the platform. However, your e-wallet provider or bank may apply their own charges depending on their respective policies. The amount you enter is the full amount that will be credited to your group44 account.

Yes, group44 supports deposits via cryptocurrency including USDT, BTC (Bitcoin) and ETH (Ethereum). Crypto deposits are processed through a wallet address provided by the platform and credited after network confirmation. The minimum deposit limit remains RM30 equivalent value. This is a suitable option for players who prioritise transaction privacy.

Deposits via Touch 'n Go, DuitNow, Boost and FPX are typically credited quickly once the transaction is confirmed by the service provider. Crypto deposits require blockchain network confirmation, which may take a little longer. If there is an unusual delay, contact group44 support directly via live chat for a prompt check.

The minimum age to register and play at group44 is 21 years old. This is an international licensing requirement that must be complied with. All registering players will go through an age verification process. If a user is found to be under 21, the account will be suspended and any transactions will be voided in accordance with the platform's terms.

group44 provides a deposit limit tool that you can set yourself through your account settings or by contacting 24/7 support. You can set daily, weekly or monthly deposit limits based on your own means. This feature is designed to help players manage their spending responsibly.

Self-exclusion allows players to suspend or block access to their account for a set period of time. At group44, you can apply for self-exclusion by contacting the support team via live chat or email. This option is suitable for anyone who feels they need a break from gambling activity for a while.

If you or someone you know needs help with problem gambling, please seek support from relevant local organisations such as Gamblers Anonymous Malaysia or recognised counselling services. group44 also encourages players to speak with our support team for guidance on the self-control tools available.

Some signs to watch out for: betting beyond your financial means, difficulty stopping even when you had planned to, borrowing money to gamble, neglecting personal responsibilities, or feeling restless when not playing. If you identify with any of these signs, we encourage you to use group44's self-control tools or seek professional support.

Yes, group44 offers a cooling-off option, which is a temporary account suspension without permanently closing it. You can set a break period — for example, a few days or weeks — during which you will not be able to log in or make transactions. After the period ends, the account will be reactivated automatically. Contact support to start this process.

Live casino games at group44 use real-time video streams from professional studios, where real dealers run the tables. Players place bets through a digital interface while the action takes place in front of a live camera. Each round's outcome is determined by the dealer, not a random number generator, giving a more authentic and transparent playing experience.

In live roulette at group44, players can place various types of bets: inside bets such as single numbers, splits, streets and corners; and outside bets such as red/black, odd/even and number ranges. Each bet type carries different payout odds — single number bets offer the highest payout but a lower chance of winning.

Yes, the entire group44 live casino section is fully optimised for mobile phones. The video stream and betting interface adjust automatically to fit your device's screen size. You only need a stable internet connection — 4G or Wi-Fi — for a smooth experience. No special app download is required to access it via a web browser.

Sic Bo is a dice game that originated in Asia and is very popular among Malaysian casino players. Three dice are shaken in a glass container, and players predict the outcome of the roll. Bet types include the total of all three dice, specific number combinations, and whether the total is small (4–10) or big (11–17). Live Sic Bo tables are available at group44 at all times.

Table limits for live casino games at group44 vary by game type and provider. There are tables suited for regular players with lower betting limits, as well as VIP tables offering higher betting room for experienced players. Current limit details can be viewed directly on each table before you join.

Withdrawals at group44 are processed within 1 hour of the request being submitted. This applies to all withdrawal methods including Touch 'n Go, DuitNow, FPX and Boost. For crypto withdrawals, processing time may vary slightly depending on blockchain network confirmation. Please ensure your account details are up to date before submitting a request.

The minimum withdrawal at group44 is RM50. This limit applies uniformly across all withdrawal methods — Touch 'n Go, DuitNow, FPX, Boost and crypto. Make sure your account balance is sufficient before submitting a withdrawal request and that all bonus wagering requirements have been met beforehand where applicable.

Funds from the group44 welcome bonus can be withdrawn once the 20x bonus amount wagering requirement has been met. For example, if you deposit RM100 and receive a RM100 bonus, the wagering requirement is RM100 × 20 = RM2,000. Likewise, a deposit of RM2,200 yields a RM1,000 bonus, meaning a wagering requirement of RM1,000 × 20 = RM20,000 must be reached first.

group44 follows a policy where withdrawals are generally processed to the same payment method used for the deposit, as a security measure to prevent fraud and money laundering. For example, if you deposited using Touch 'n Go, the withdrawal will be directed to the same Touch 'n Go account. Contact support if you need to change methods for a specific reason.

A withdrawal that remains pending for more than 1 hour may be due to several factors: additional security checks, incomplete account information, or unmet bonus wagering requirements. Please contact group44's 24/7 support via live chat and include your withdrawal request number for a prompt review.

Crypto withdrawals at group44 are processed to the wallet registered at the time of deposit, as part of the platform's security measures. If you need to use a different wallet address, contact the support team in advance to verify your identity and make the necessary changes before submitting a new withdrawal request.