Data Protection Policy

Privacy Policy group44

group44 takes seriously our responsibility to protect the personal information of every user. This page explains in detail how we collect, process, store and safeguard your data in line with international data protection standards.

Updated: June 2025 Operating under international licence SSL encrypted data
Data Protection Principles

Six group44 Commitments to Your Privacy

We uphold six core principles in handling every piece of information you entrust to us.

Layered Data Security

All personal information is stored on servers protected by 256-bit SSL encryption. Access to your data is restricted to authorised personnel only, with continuous monitoring to detect any suspicious activity.

Limited Data Use

group44 only uses your information for the stated purposes — account management, transaction processing, customer support and regulatory compliance. We do not sell user data to third parties for marketing purposes.

Full User Control

You have the right to access, correct or request deletion of your personal information at any time. Such requests can be submitted through your account or by contacting our support team.

Financial Transaction Privacy

Your deposit records, withdrawals and game history are kept fully confidential. group44 follows strict financial security protocols to ensure your payment data is not exposed to unauthorised parties.

Clear Data Retention Period

We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once that period ends, the data will be securely deleted or anonymised.

Marketing Communication Preferences

Every user has the right to choose whether to receive or opt out of marketing communications from group44. You can easily manage your communication preferences through your account settings or by contacting our support team.

Table of Contents

This Privacy Policy ("Policy") is issued by group44 ("we", "our platform") and applies to all users who register, access or use the group44 website and services at https://group44.onl. By registering an account or continuing to use our platform, you agree to the terms set out in this Privacy Policy.

group44 operates under an international licence and complies with relevant data protection requirements. We respect the privacy of every user and are committed to ensuring that all data processing is carried out transparently, responsibly and securely.

Important Note: This Policy applies only to information collected through the group44 platform. We are not responsible for the privacy practices of third-party websites that may be referenced.

1. Personal Information We Collect

In the course of registration and ongoing use of the group44 platform, we collect various categories of personal information. This collection is necessary to enable us to provide a safe, legally compliant and high-quality service.

Information you provide directly:

  • Full name as shown on your identity card or MyKad
  • Valid MyKad or passport number
  • Date of birth for age verification (21 years and above)
  • Current residential address
  • Active email address
  • Mobile phone number
  • Bank account or e-wallet information for deposits and withdrawals
  • Encrypted account password

Information collected automatically:

  • IP address and approximate location based on IP
  • Browser type and version used
  • Device data including operating system and screen size
  • Login and logout activity logs
  • Game history and financial transaction records within the platform
  • Session data and general usage patterns
⚠️ group44 will never ask for your account password via email, live chat or phone call. If you receive such a request, please contact our support team immediately.

2. How We Use Your Information

Every piece of information collected is used only for legitimate and clearly stated purposes. group44 will not use your data for any other purpose without obtaining your consent first, unless required by law.

Primary purposes for data use:

  • Creating and managing your user account securely
  • Processing your deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
  • Verifying your identity to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
  • Providing 24/7 customer support via live chat and email in Malay and English
  • Notifying you about relevant bonuses, promotions and platform updates
  • Monitoring account activity to detect fraud and protect your assets
  • Complying with applicable legal obligations and regulatory requirements
  • Improving platform services based on overall usage analysis

3. Sharing Information With Third Parties

group44 does not sell, rent or disclose your personal information to third parties for commercial marketing purposes. However, there are certain situations where sharing information is necessary to run platform operations:

Approved service providers:

  • Payment processors and financial gateways that handle your transactions
  • Licensed game software providers that operate slot, live casino and sports games
  • Cloud service and data hosting providers that store your information securely
  • Analytics companies that help us understand aggregated, anonymised usage patterns

Required disclosures:

  • Valid court orders or warrants from relevant authorities
  • Financial crime or money laundering investigations by authorities
  • International licensing requirements and applicable regulatory bodies
Confidentiality Agreements: All third-party service providers working with group44 are bound by strict confidentiality agreements and are only permitted to use your data for the designated purposes.

4. Cookies and Tracking Technologies

group44 uses cookies and similar technologies to improve the user experience and ensure platform functions run smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
  • Performance cookies: Collect information about how users interact with the platform to help us identify areas that need improvement.
  • Functional cookies: Remember your preferences such as language, display settings and login information to make repeat visits easier.
  • Marketing cookies: Help us display relevant content. You can disable these cookies through your browser settings.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some group44 platform features.

5. Data Security Measures

Data security is group44's top priority. We implement multiple layers of technical and procedural protection to ensure your information is safeguarded against unauthorised access, data loss or data breaches.

  • 256-bit SSL encryption on all communications between your device and our servers
  • Password storage using irreversible hashing algorithms
  • Two-factor authentication (2FA) available for additional account security
  • Continuous system monitoring to detect unusual activity or intrusion attempts
  • Regular security audits by independent cybersecurity experts
  • Mandatory data protection training for all staff who handle user data
  • Role-based access controls ensuring only authorised staff can access sensitive data

While we take comprehensive security measures, no system can guarantee absolute security. We encourage users to also take precautions such as using strong passwords and not sharing login credentials with anyone.

6. Your Rights as a User

As a group44 user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

  • Right of access: You have the right to request a copy of the personal information we hold about you.
  • Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
  • Right to erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
  • Right to restrict processing: You may request that we limit how we process your data in certain situations.
  • Right to object: You have the right to object to the processing of your data for direct marketing purposes.
  • Right to data portability: You may request that your data be provided in a machine-readable format.

To exercise any of the above rights, please contact the group44 support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

Response Time Limit: group44 aims to process all privacy rights requests within 30 days of receipt. For complex requests, we will notify you if additional time is required.

7. International Data Transfers

As group44 operates under an international licence, your information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that those data transfers comply with data protection standards equal to or higher than local requirements.

All international data transfers are carried out through appropriate protective mechanisms, including standard data transfer agreements, data protection impact assessments and the necessary technical security measures. group44 will not transfer your data to countries without adequate data protection without implementing additional safeguards.

8. Changes to This Privacy Policy

group44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or other relevant circumstances. Any material changes will be communicated to users through:

  • A notice displayed on the homepage or a prominent section of our website
  • A notification email sent to the email address registered with your account
  • A notice within your user account when you log in after the changes have been made

Continued use of the group44 platform after a change notice is considered your acceptance of the updated Privacy Policy terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

The "Updated" date at the top of this page indicates the most recent date this Privacy Policy was amended.

9. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to contact the group44 support team:

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform in Malay and English
  • Email: [email protected] — responses within business hours

We are committed to resolving every privacy complaint fairly and transparently. If you feel your issue has not been resolved to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority.

FAQ

Frequently Asked Questions About group44 Privacy

Answers to the most common questions from users about our data protection and privacy practices.

During registration, group44 collects basic information such as your full name, MyKad or passport number, date of birth, email address, mobile phone number and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with KYC requirements set by our international licence.

group44 does not sell or disclose your personal information to third parties for commercial marketing purposes. Your information is only shared with service providers involved in platform operations (such as payment processors and licensed game providers) and in situations required by law, such as directives from authorities. All third parties are bound by strict confidentiality agreements.

You can request account deletion by contacting the group44 support team via live chat or email at [email protected]. Requests will be processed within 30 days. Please note that some data may need to be retained for a certain period to comply with legal obligations such as financial records and AML requirements, even after the account is closed.

All transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency are processed using 256-bit SSL encryption. Your payment information is never stored directly on group44 servers — it is processed through licensed payment gateways that comply with industry security standards. We also continuously monitor all transactions to detect any fraudulent activity.

Yes, you have the right to request access to all personal information we hold about you. Please contact our support team via live chat or email, stating your request clearly. We will provide a copy of your data in a suitable format within 30 days of the request date.

You can stop receiving marketing emails at any time by clicking the "Unsubscribe" link found at the bottom of every promotional email we send. Alternatively, you can update your communication preferences through your account settings or by contacting our support team. Please note that important transactional emails such as deposit confirmations, withdrawals and account security notices cannot be disabled.

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We prioritise your security and privacy in every aspect of the platform. Register an account today and enjoy a transparent, responsible gaming experience.

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